Introduction & Scope
Lookout Pest Control (“Lookout”, “we”, or “us”) respects your privacy and is committed to safeguarding your personal information. This document combines our Terms of Use and Privacy Policy and defines how we collect, share, and protect your data—including our practices for SMS/text messaging consent and compliance with the Telephone Consumer Protection Act (TCPA).
By accessing our website, submitting forms, or providing your phone number, you agree to these terms.
This privacy policy sets out how Lookout Pest Control uses and protects any information that you give Lookout Pest Control when you use this website.
Lookout Pest Control is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Lookout Pest Control may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 09-28-2023.
Terms of Use Highlights (from existing Terms and Conditions)
- These Terms and this integrated Privacy Policy constitute the entire agreement between you and Lookout regarding your use of our site and services, superseding all prior agreements.
- These terms are governed by <state> law; any disputes fall under the exclusive jurisdiction of Georgia courts.
- Accessing or using our site constitutes acceptance of these terms and any updates.
Information We Collect
- Personal Identifiers: name, phone number, email, mailing/home address
- Service Details: types of services requested, property info, service visit notes
- Website Data: IP addresses, device/browser information, cookies, session data
- SMS OptIn Status & Preferences
- Promo & Interaction Data: Clicking on messages, survey replies
We may also collect the following information:
- Name and job title.
- Contact information including email address.
- Demographic information such as postcode, preferences and interests.
- Other information relevant to customer surveys and/or offers.
- What we do with the information we gather:
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Use of Your Information
We may use your information to:
- Provide and schedule pest control services
- Reply to inquiries and handle customer service requests
- Send appointment confirmations and service notifications
- Communicate promotional offers and seasonal discounts via SMS, email, or mail
- Improve our site and service performance
- Comply with legal and company record-keeping obligations
Internal record keeping
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.
SMS/Text Messaging & TCPA Compliance
Express Written Consent:
By providing your phone number through our website, forms, or in communications with us, you consent to receive SMS messages from Lookout for:
- Service confirmations and updates
- Technician arrival notices
- Promotions, offers, and seasonal tips
- Feedback requests or surveys
This consent is not a condition of purchase. Standard message/data rates apply.
Confirmation & Frequency:
Upon signup, you’ll receive a confirmation SMS. Message frequency varies based on service activity and promotional cadence.
Opt-Out & Help:
- Text STOP to unsubscribe from SMS marketing
- Text HELP for assistance
Requests are honored promptly per legal requirements.
Data Use from SMS:
We may analyze message response behaviors to tailor communications and enhance service quality.
Data Security & Retention
- We employ appropriate administrative, technical, and physical safeguards to protect your data.
- While these measures reduce risk, no system is impenetrable; Internet and mobile communications may not always be private.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Cookies, Analytics & Tracking
- We use cookies, pixel tags, and analytics tools to understand website usage (e.g. pages visited, duration, referral) and to optimize performance.
- You can manage cookie settings through your browser controls.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites:
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information:
You may choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at office@lookoutpestcontrol.com.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible. We will promptly correct any information found to be incorrect.
Your Rights & Choices
You have the right to:
- Opt out of marketing messages at any time via SMS or by contacting us
- Access, correct, or delete your personal information, subject to service/legal requirements
- Withdraw SMS consent at any time (subject to opt-out process above)
Email us at ofice@lookoutpestcontrol.com to make requests.
Sharing of Information
We do not sell or rent your personal information. We may share data with:
- Trusted vendors and service providers (e.g. messaging platforms, CRM tools)
- Legal or regulatory entities when required or to enforce our Terms of Use
Third parties cannot use shared data for their own marketing purposes without your permission.
Dispute Resolution & Jurisdiction
- Disputes are governed by the laws of <state>; venue is exclusively in Georgia courts.
- Any claims arising from transmission, handling, or use of data through this platform are subject to these governing provisions.
Changes to This Policy
We may update this policy without prior notice. Any changes will be posted here with a new Last Updated date. Using our service after updates indicates your acceptance of the revised policy.
Contact Information
Lookout Pest Control
502 Page Road, Rossville, GA 30741
Email: office@lookoutpestcontrol.com
Phone: 844-458-5060
